Journal of Service Research

Aims & Scope

The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service.

The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.

View Aims & Scope

---

Metrics & Ranking

Impact Factor

Year	Value
2025	8.6
2024	9.80

SJR (SCImago Journal Rank)

Year	Value
2024	6.011

Quartile

Year	Value
2024	Q1

h-index

Year	Value
2024	156

Journal Rank

Year	Value
2024	208

Journal Citation Indicator

Year	Value
2024	1873

---

---

Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

---

Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, Computer Science and Social Sciences, designed to support cutting-edge academic discovery.

---

Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Customer Engagement

  Citation: 2666

  Authors: Roderick J., Linda D., Biljana, Ana

• Customer Engagement Behavior: Theoretical Foundations and Research Directions

  Citation: 2576

  Authors: Jenny, Katherine N., Vikas, Stephan, Doreén, Peter, Peter C.

• E-S-QUAL

  Citation: 2425

  Authors: A., Valarie A., Arvind

• Artificial Intelligence in Service

  Citation: 2315

  Authors: Ming-Hui, Roland T.

• Technology Readiness Index (Tri)

  Citation: 2133

  Authors: A.

• Understanding Relationship Marketing Outcomes

  Citation: 1553

  Authors: Thorsten, Kevin P., Dwayne D.

• Customer Satisfaction and Word of Mouth

  Citation: 1362

  Authors: Eugene W.

• Service Research Priorities in a Rapidly Changing Context

  Citation: 1107

  Authors: Amy L., A., David E., Lia, Christopher A.

• Moving Forward and Making a Difference: Research Priorities for the Science of Service

  Citation: 1075

  Authors: Amy L., Mary Jo, Stephen W., Kevin A., Michael, Vicki, Haluk, Elliot

• Domo Arigato Mr. Roboto

  Citation: 1005

  Authors: Jenny, Martin, Stephanie M., John, Amy L., Dhruv, J. Andrew

---