International Journal of Services, Technology and Management

Aims & Scope

IJSTM addresses services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics.

Services cover a wide range of operations and functions, such as human aspects of healthcare, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects; electronic commerce; globalisation in services; and market innovations in services etc.

Topics covered include: -Services technology, management and technology management: policy, strategic and operational issues -Services and innovation- Information technology and communication in services, e-commerce- Supply chain management- New developments in marketing and retailing- Human resources and development in services- Customer care- TQM, services quality- Distribution and logistics- Ecologically driven services- Economics of services- Services in society, ethics and culture- Technology related to tourism services and transport- Technology serving scientific research and high-tech industry- Medical, recreational and health tourism

View Aims & Scope

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Metrics & Ranking

Impact Factor

Year	Value
2025	0.3
2024	0.60

SJR (SCImago Journal Rank)

Year	Value
2024	0.153

Quartile

Year	Value
2024	Q4

h-index

Year	Value
2024	28

Journal Rank

Year	Value
2024	24332

Journal Citation Indicator

Year	Value
2024	31

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, Computer Science, Engineering and Social Sciences, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Management of multi-purpose stadiums: importance and performance measurement of service interfaces

  Citation: 226

  Authors: Claudia, Christian M., Marko

• Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics

  Citation: 161

  Authors: Simone

• Innovation as a loosely coupled system in services

  Citation: 145

  Authors: Jon, Faiz

• Lean service operations: translating lean production principles to service operations

  Citation: 76

  Authors: Par

• Tug of war in innovation – coopetitive service development

  Citation: 59

  Authors: Paavo, Pia Hurmelinna, Kirsimarja

• New entrepreneurial behaviour of public research organisations: opportunities and threats of technological services supply

  Citation: 51

  Authors: Mario, Secondo

• Modelling choice of flight and booking class - a study using Stated Preference and Revealed Preference data

  Citation: 49

  Authors: Staffan, Muriel

• Structure and organisational behaviour of public research institutions under unstable growth of human resources

  Citation: 47

  Authors: Mario

• Managing industrial service offerings: requirements on content and processes

  Citation: 46

  Authors: Christian, Per Olof, Daniel

• A humanitarian supply chain process reference model

  Citation: 42

  Authors: Alexander, Bernd, Wilhelm, Sabine F.

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