TQM Journal

Aims & Scope

Generally, contributions should cover the theoretical development and the practical application of both the “hard” and “soft” aspects of TQM.

Research can be from the private sector or the public sectors of industry – including manufacturing, health, education, local government, professional and other service organisations.

Specifically, contributors can address, inter alia, the following areas: The TQM philosophy, including the quality gurus; Leadership and management issues including people and process issues; Internal and external customer issues; The measurement of quality; Costs of quality; Continuous improvement; ISO management standards including implementation and integration issues; Quality management and related systems including implementation and integration issues.

Excellence models including implementation and management issues; Process management and improvement including Lean, Six Sigma, Lean Six Sigma, and Business Process Management; Tools and techniques for quality management and improvement including, inter alia, kaizen, 5S, Kano analysis, the seven tools of quality control; Problem-solving; Strategical, tactical and operational issues for quality management implementation and sustainability.

Metrics & Ranking

Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Directory of Open Access Journals (DOAJ)
• Web of Science

Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting and Decision Sciences, designed to support cutting-edge academic discovery.

Licensing & Copyright

This journal operates under an Open Access model. Articles are freely accessible to the public immediately upon publication. The content is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0), allowing users to share and adapt the work with proper attribution.

Copyright remains with the author(s), and no permission is required for non-commercial use, provided the original source is cited.

Policy Links

This section provides access to essential policy documents, guidelines, and resources related to the journal’s publication and submission processes.

• Aims scope
• Homepage
• Oa statement
• Author instructions
• License terms
• Review url
• Board url
• Copyright url
• Plagiarism url
• Preservation url
• Apc url
• License

Plagiarism Policy

This journal follows a plagiarism policy. All submitted manuscripts are screened using reliable plagiarism detection software to ensure originality and academic integrity. Authors are responsible for proper citation and acknowledgment of all sources, and any form of plagiarism, including self-plagiarism, will not be tolerated.

For more details, please refer to our official: Plagiarism Policy.

APC Details

The journal’s Article Processing Charge (APC) policies support open access publishing in Business, Management and Accounting and Decision Sciences, ensuring accessibility and quality in research dissemination.

This journal requires an Article Processing Charge (APC) to support open access publishing, covering peer review, editing, and distribution. The current APC is 1,990.00 GBP. Learn more.

Explore journals without APCs for alternative publishing options.

Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Defining lean production: some conceptual and practical issues

  Citation: 338

  Authors: Jostein

• Digital transformation challenges: strategies emerging from a multi-stakeholder approach

  Citation: 330

  Authors: Federico, Dominik T., Angelo, Alberto, Giulio, Guido

• Role of artificial intelligence in operations environment: a review and bibliometric analysis

  Citation: 272

  Authors: Pavitra, Surajit

• Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model

  Citation: 220

  Authors: Syed Ali, Amna, Muhammad Asif, Abdul Samad

• Essential ingredients for the implementation of Quality 4.0

  Citation: 207

  Authors: Michael, Jiju, Jacqueline Ann

• Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

  Citation: 185

  Authors: Ilias, Panagiotis

• Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research

  Citation: 175

  Authors: Andrea

• A systematic literature review on total quality management critical success factors and the identification of new avenues of research

  Citation: 170

  Authors: Barbara, Cecilia, Alessandro, Corrado

• COVID-19 outbreak: implications on healthcare operations

  Citation: 164

  Authors: Higor, Claire, Maneesh

• What does GRI‐reporting tell us about corporate sustainability?

  Citation: 162

  Authors: Raine, Ulrich