Total Quality Management and Business Excellence

Aims & Scope

Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results.

The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area.

Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement.

This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs.

The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors.

No topics relating to total quality management are excluded from consideration in order to develop business excellence.

View Aims & Scope

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Metrics & Ranking

Impact Factor

Year	Value
2025	4.8
2024	3.60

SJR (SCImago Journal Rank)

Year	Value
2024	0.966

Quartile

Year	Value
2024	Q1

h-index

Year	Value
2024	100

Journal Rank

Year	Value
2024	5126

Journal Citation Indicator

Year	Value
2024	1835

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value

  Citation: 305

  Authors: Hsin Hsin, Yao-Hua, Wen-Ying

• A study on the adoption of IoT smart home service: using Value-based Adoption Model

  Citation: 251

  Authors: Yonghee, Youngju, Jeongil

• The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context

  Citation: 237

  Authors: Hsiu-Fen

• Conceptual Model of Student Satisfaction in Higher Education

  Citation: 233

  Authors: Helena, Mário

• The refined Kano's model and its application

  Citation: 216

  Authors: Ching-Chow

• Management for sustainability – A stakeholder theory

  Citation: 203

  Authors: Rickard, Peter

• Quality and lean health care: A system for assessing and improving the health of healthcare organisations

  Citation: 195

  Authors: Jens J., Jostein, Su Mi

• Integrating the Kano Model and QFD for Designing New Products

  Citation: 178

  Authors: Gérson

• Greenwash and green purchase behaviour: the mediation of green brand image and green brand loyalty

  Citation: 176

  Authors: Yu-Shan, A-Fen, Ting-Yu, Ying-Rong

• Component-based Structural Equation Modelling

  Citation: 165

  Authors: Michel

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