Service Science

Aims & Scope

Service Science publishes innovative and original papers on all topics related to service, including work that crosses traditional disciplinary boundaries.

It is the primary forum for presenting new theories and new empirical results in the emerging, interdisciplinary science of service, incorporating research, education, and practice, documenting empirical, modeling, and theoretical studies of service and service systems.

Topics covered include but are not limited to the following: Service Management, Operations, Engineering, Economics, Design, and Marketing Service System Analysis and Computational Simulation Service Theories and Research Methods Case Studies and Application Areas, such as healthcare, energy, finance, information technology, logistics, and public services.

View Aims & Scope

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Metrics & Ranking

Impact Factor

Year	Value
2025	1.3
2024	1.90

SJR (SCImago Journal Rank)

Year	Value
2024	0.859

Quartile

Year	Value
2024	Q1

h-index

Year	Value
2024	27

Journal Rank

Year	Value
2024	6111

Journal Citation Indicator

Year	Value
2024	138

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, Decision Sciences and Mathematics, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Value Cocreation and Service Systems (Re)Formation: A Service Ecosystems View

  Citation: 373

  Authors: Stephen L., Melissa Archpru

• Service-Dominant Logic as a Foundation for Service Science: Clarifications

  Citation: 334

  Authors: Stephen L., Melissa Archpru

• A Brief Review of Systems Theories and Their Managerial Applications

  Citation: 232

  Authors: Cristina, Jacqueline, Francesco

• Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science

  Citation: 186

  Authors: Sergio, Francesco

• Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic

  Citation: 134

  Authors: Katarina, Daniela, Bo, Stefan, Christian, Tuuli

• Data-Driven Understanding of Smart Service Systems Through Text Mining

  Citation: 130

  Authors: Chiehyeon, Paul P.

• The Energy Box: Locally Automated Optimal Control of Residential Electricity Usage

  Citation: 116

  Authors: Daniel, Richard

• Understanding Online Hotel Reviews Through Automated Text Analysis

  Citation: 114

  Authors: Shawn, Hyunjeong “Spring”, Joel, Srinagesh

• The Dynamics of Consumer Engagement with Mobile Technologies

  Citation: 108

  Authors: Vijay, Linda D., Edward C., Ewa, Su, Wei

• Frontiers in Service Science: Ride Matching for Peer-to-Peer Ride Sharing: A Review and Future Directions

  Citation: 96

  Authors: Amirmahdi, Neda, Yafeng

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