Service Industries Journal

Aims & Scope

The mission of The Service Industries Journal is to improve our knowledge of the services sector, service firms and the effective management of these firms.

Established in 1981 we were the first academic peer reviewed journal in the world devoted to the services sector and service management.

Since our launch we have developed a first-class international reputation for quality and knowledge.

We welcome papers from researchers across the globe whose studies are informed by social sciences such as sociology, psychology, economics, law and politics.

Contributions might explore: -Management best practice -Entrepreneurship best practice -Innovation best practice -Financial Management best practice

View Aims & Scope

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Metrics & Ranking

Impact Factor

Year	Value
2025	7.4
2024	7.40

SJR (SCImago Journal Rank)

Year	Value
2024	2.033

Quartile

Year	Value
2024	Q1

h-index

Year	Value
2024	93

Journal Rank

Year	Value
2024	1394

Journal Citation Indicator

Year	Value
2024	1703

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Management of Innovation in Services

  Citation: 488

  Authors: Jon

• Key Concepts for New Service Development

  Citation: 486

  Authors: Bo, Jan

• Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

  Citation: 482

  Authors: Hsin-Hui (Sunny), Jay, Thanika Devi

• Service robot implementation: a theoretical framework and research agenda

  Citation: 453

  Authors: Daniel, Luis V., Carlos, Jeroen

• Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’

  Citation: 388

  Authors: Weng Marc, Satish, Faizan

• Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model

  Citation: 387

  Authors: Farouk, Chris

• Two Approaches to Service Quality Dimensions

  Citation: 380

  Authors: Uolevi, Jarmo R.

• Reinforcing competitive advantage through green organizational culture and green innovation

  Citation: 309

  Authors: Mert, Muharrem

• Emergence of innovations in services

  Citation: 307

  Authors: Marja, Tiina

• Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

  Citation: 306

  Authors: Kurt, Elmar, Kenneth

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