Service Business

Aims & Scope

The mission of Service Business is to be an outlet for the most advanced research in business related to the service sector.

The journal is designed to be international and multidisciplinary.

Service Business focuses on business research for the service sector and provides a means of communication for those working in the business field of service and service industries irrespective of discipline, functional area, sector or nationality.

Service Business is a journal for issues related to business in the service sector of the economy, focusing on both the profit and non-profit areas of the sector.

Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies and explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications, and future research opportunities in service sector.

An editorial review board of leading international scholars and practitioners assures content which encompasses rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, special issues, case studies, book reviews, and conference reports.

Every article published in the SB is subject to a double blind review process to ensure its relevance and quality.

View Aims & Scope

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Metrics & Ranking

Impact Factor

Year	Value
2025	4.1
2024	4.40

SJR (SCImago Journal Rank)

Year	Value
2024	1.093

Quartile

Year	Value
2024	Q1

h-index

Year	Value
2024	48

Journal Rank

Year	Value
2024	4177

Journal Citation Indicator

Year	Value
2024	627

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• User generated content: the use of blogs for tourism organisations and tourism consumers

  Citation: 315

  Authors: Gary

• “Untact”: a new customer service strategy in the digital age

  Citation: 277

  Authors: Sang M., DonHee

• Healthcare wearable devices: an analysis of key factors for continuous use intention

  Citation: 166

  Authors: Sang M., DonHee

• Network collaboration and performance in the tourism sector

  Citation: 154

  Authors: T., Jason Wai Chow, Julie Boey Chyaw

• Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?

  Citation: 145

  Authors: Ling, Minjoon, Zhilin

• A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment

  Citation: 143

  Authors: Francisco, Francisco, J.

• Impacts of service robots on service quality

  Citation: 139

  Authors: Ai-Hsuan, Silvana

• Airline customer satisfaction and loyalty: impact of in-flight service quality

  Citation: 122

  Authors: Myungsook, Yonghwi

• Product-service systems evolution in the era of Industry 4.0

  Citation: 117

  Authors: Paolo, Giuditta, Alice, David, Farnaz, Marco, Stefan, Thorsten, Tobias, Mohamed, Philipp, Xavier, Ali Z., Sergio

• Innovation and imitation effects in Metaverse service adoption

  Citation: 107

  Authors: Sang-Gun, Silvana, Won Ki, Mincheol

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