Manufacturing and Service Operations Management

Aims & Scope

M&SOM is the INFORMS journal for operations management.

The purpose of the journal is to publish high-impact manuscripts that report relevant research on important problems in operations management (OM).

The field of OM is the study of the innovative or traditional processes for the design, procurement, production, delivery, and recovery of goods and services.

OM research entails the control, planning, design, and improvement of these processes.

This research can be prescriptive, descriptive, or predictive; however, the intent of the research is ultimately to develop some form of enduring knowledge that can lead to more efficient or effective processes for the creation and delivery of goods and services.

M&SOM encourages a variety of methodological approaches to OM research; papers may be theoretical or empirical, analytical or computational, and may be based on a range of established research disciplines.

M&SOM encourages contributions in OM across the full spectrum of decision making: strategic, tactical, and operational.

Furthermore, the journal supports research that examines pertinent issues at the interfaces between OM and other functional areas.

View Aims & Scope

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Metrics & Ranking

Impact Factor

Year	Value
2025	4.2
2024	4.80

Journal Rank

Year	Value
2024	346

Journal Citation Indicator

Year	Value
2024	2799

SJR (SCImago Journal Rank)

Year	Value
2024	4.486

Quartile

Year	Value
2024	Q1

h-index

Year	Value
2024	116

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting and Decision Sciences, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Telephone Call Centers: Tutorial, Review, and Research Prospects

  Citation: 959

  Authors: Noah, Ger, Avishai

• Selling to the Newsvendor: An Analysis of Price-Only Contracts

  Citation: 890

  Authors: Martin A., Evan L.

• Channel Dynamics Under Price and Service Competition

  Citation: 683

  Authors: Andy A., Narendra

• The Role of Surge Pricing on a Service Platform with Self-Scheduling Capacity

  Citation: 654

  Authors: Gérard P., Kaitlin M., Ruben

• Risk Ownership in Contract Manufacturing

  Citation: 637

  Authors: Sezer, L. Beril, Enver

• OM Forum—Distributed Ledgers and Operations: What Operations Management Researchers Should Know About Blockchain Technology

  Citation: 635

  Authors: Volodymyr, Gilles

• An Overview of Pricing Models for Revenue Management

  Citation: 601

  Authors: Gabriel, René

• Optimal Pricing of Seasonal Products in the Presence of Forward-Looking Consumers

  Citation: 597

  Authors: Yossi, Amit

• On-Demand Service Platforms

  Citation: 525

  Authors: Terry A.

• Industry 4.0: Opportunities and Challenges for Operations Management

  Citation: 509

  Authors: Tava Lennon, Brian

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