International Journal of Services Operations and Informatics

Aims & Scope

The international dimension is emphasised in order to overcome cultural and national barriers and to meet the needs of accelerating service globalisation and technological change and changes in the global economy.

IJSOI will publish high quality papers in all areas of service design, operations, and management; service process engineering; event management; production; integrated logistics and supply chain networks; productivity and quality management; and communications and information systems.

Ultimately, the presented empirical results, discovered science and technology in the areas of service operations and informatics can be effectively disseminated in academia and explained to policy makers, practising professionals and managers.

Topics covered include Service science, engineering, practice Service design, modelling, delivery, operations Service networks, management, sustainability Healthcare delivery networks Homeland security networks Logistics planning, integrated logistics networks, supply/demand forecasting Customer relationship management Production planning, scheduling, control System integration/modelling, information integration, decision support systems Production and service information systems Event management systems Real time identification/tracking, RFID technology/application Sensor-based networks for service operations Warehousing/distribution, intelligent transport systems Simulation, data warehousing, data mining, knowledge integration.

View Aims & Scope

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Metrics & Ranking

SJR (SCImago Journal Rank)

Year	Value
2024	0.171

Quartile

Year	Value
2024	Q4

h-index

Year	Value
2024	16

Journal Rank

Year	Value
2024	23059

Journal Citation Indicator

Year	Value
2024	48

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, Computer Science and Decision Sciences, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Statistical process control for multistage manufacturing and service operations: a review and some extensions

  Citation: 61

  Authors: Fugee, Yanting, Ming

• Social media analytics: a tool for the success of online retail industry

  Citation: 30

  Authors: Ogunmola Gabriel, Vikas

• Development of supply chain network robustness index

  Citation: 29

  Authors: Ming

• Customer relationship management (CRM): a bibliometric analysis

  Citation: 17

  Authors: Vicente Guerola, Raul Oltra, Hermenegildo Gil, Jose Antonio Gil

• Editorial: towards service science, engineering and practice

  Citation: 16

  Authors: Robin G., Zhigeng, Huizhang, Ming

• Worldwide development and application of automated guided vehicle systems

  Citation: 16

  Authors: Lothar, Lindu

• Data uncertainty assessment and information flow analysis for product-service systems in a library case study

  Citation: 14

  Authors: Christopher, John Ahmet, Ashutosh, Jeffrey R., Rajkumar, Essam

• An ARIMA model for the forecasting of healthcare waste generation in the Garhwal region of Uttarakhand, India

  Citation: 14

  Authors: Ankur, Amol

• Computer simulation and swarm intelligence organisation into an emergency department: a balancing approach across Ant Colony Optimisation

  Citation: 13

  Authors: Fabio, Alfredo, Daithi

• A framework for integrated manufacturing and product service system: integrating service operations into product life cycle

  Citation: 12

  Authors: Hui Mien, Wen Feng, Bin, Zhiqi, Zhonghua, Robert Kheng Leng

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