International Journal of Services, Economics and Management

Aims & Scope

JSEM proposes and fosters discussion on empirical and theoretical work on services economics and management.

The journal seeks to provide a bridge between those conducting research on service economics and management on the one hand, and those working in the areas of service sectors on the other.

View Aims & Scope

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Metrics & Ranking

SJR (SCImago Journal Rank)

Year	Value
2024	0.214

Quartile

Year	Value
2024	Q4

h-index

Year	Value
2024	17

Journal Rank

Year	Value
2024	20403

Journal Citation Indicator

Year	Value
2024	82

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting and Economics, Econometrics and Finance, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy

  Citation: 34

  Authors: Peerayuth, Pornprom

• The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India

  Citation: 29

  Authors: Devkant, D.S.

• How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers

  Citation: 25

  Authors: Aris Insan, M. Ali, Rhian

• The role of e-commerce in B2B markets of goods and services

  Citation: 24

  Authors: Polina, Natalia, Christine

• Service innovation: building a sustainable competitive advantage in higher education

  Citation: 24

  Authors: Boon Liat, Tat Huei, Michael M., Teck Heang

• Service quality, image and loyalty towards Malaysian hotels

  Citation: 22

  Authors: Tat Huei, Yalini

• The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis

  Citation: 21

  Authors: Lai Ying, Teck Soon, Keng Boon, Binshan

• Measuring service quality: a systematic review of literature

  Citation: 19

  Authors: Sanjit Kumar, Walfried M., Shirshendu, Bang, Xiaoyu

• Analysis and evaluation of tourism e-commerce websites in China

  Citation: 19

  Authors: Yaobin, Zhaohua, Bin

• Textual meta-analysis of maintenance management's knowledge assets

  Citation: 15

  Authors: Fazel, Patrick, Madjid

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