International Journal of Services and Standards

Aims & Scope

IJSS aims to provide a unique outlet for disseminating innovative research on services or standards that extends theory or addresses business, cultural, economic, regulatory or technological issues with important implications for academics, regulators and professionals.

We publish high-quality research that proposes, develops or tests creative methods for improving services or standards in the issues examined.

We also consider research employing international or interdisciplinary perspectives to promote understanding of research and practice in the field of services or standards.

View Aims & Scope

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Metrics & Ranking

SJR (SCImago Journal Rank)

Year	Value
2024	0.119

Quartile

Year	Value
2024	Q4

h-index

Year	Value
2024	20

Journal Rank

Year	Value
2024	27408

Journal Citation Indicator

Year	Value
2024	4

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• The effect of awareness and perceived risk on the technology acceptance model (TAM): mobile banking in Yemen

  Citation: 46

  Authors: Ahmed M., Norzaidi Mohd, T., Osama, Adnan H.

• Experiential tourism around the world and at home: definitions and standards

  Citation: 38

  Authors: William L.

• Organisational culture of customer care: market orientation and service quality

  Citation: 22

  Authors: Kenneth W., Subrata, Dwayne

• Applying TQM, CMM and ISO 9001 in Knowledge Management for software development process improvement

  Citation: 20

  Authors: Ming-Chang, To

• Enabling superior m-health project success: a tricountry validation

  Citation: 18

  Authors: Nilmini, Steve, Rajeev K.

• Online learning usage and performance among students within public universities in Yemen

  Citation: 16

  Authors: Adnan H., Zaini, T., Osama, Ahmed M.

• Supply chain management using electronic reverse auctions: a multi-firm case study

  Citation: 16

  Authors: Alan D.

• Comparison and evaluation of business process modelling and management tools

  Citation: 14

  Authors: Toshiki, Rainer

• ERP gap-fit analysis from a business process orientation

  Citation: 14

  Authors: Thomas R.

• Critical management issues in implementing ERP: empirical evidences from Taiwanese firms

  Citation: 13

  Authors: Wen-Hsien, Shih-Wen, Yi-Wen, Julian Ming-Sung

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