International Journal of Quality and Service Sciences

Aims & Scope

The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies.

Thus the journals' scope is not limited to micro perspectives of organizational and management related issues.

It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes.

These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future.

The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.

View Aims & Scope

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Metrics & Ranking

Impact Factor

Year	Value
2025	3.9
2024	3.40

SJR (SCImago Journal Rank)

Year	Value
2024	0.783

Quartile

Year	Value
2024	Q1

h-index

Year	Value
2024	43

Journal Rank

Year	Value
2024	6976

Journal Citation Indicator

Year	Value
2024	518

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Abstracting & Indexing

Journal is indexed in leading academic databases, ensuring global visibility and accessibility of our peer-reviewed research.

• Scopus
• Google Scholar
• Web of Science

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Subjects & Keywords

Journal’s research areas, covering key disciplines and specialized sub-topics in Business, Management and Accounting, designed to support cutting-edge academic discovery.

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Most Cited Articles

The Most Cited Articles section features the journal's most impactful research, based on citation counts. These articles have been referenced frequently by other researchers, indicating their significant contribution to their respective fields.

• A review of twenty years of SERVQUAL research

  Citation: 405

  Authors: Riadh

• Towards a unified customer experience in online shopping environments

  Citation: 223

  Authors: Anil, Jay, Tingting (Christina)

• The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty

  Citation: 190

  Authors: Raditha, Michael D., David

• Business model design: conceptualizing networked value co‐creation

  Citation: 171

  Authors: Suvi, Kaj

• Banking “on-the-go”: examining consumers’ adoption of mobile banking services

  Citation: 131

  Authors: Tingting, Can, Murat

• A new conceptualization of service innovation grounded in S‐D logic and service systems

  Citation: 118

  Authors: Bo, BÃ¥rd

• Transitioning from service management to service‐dominant logic

  Citation: 101

  Authors: Evert, Robert F., Stephen L.

• Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry

  Citation: 96

  Authors: Boon Liat, Chin Chuan, Brian C., Shaheen

• Customer experience in digital banking: a review and future research directions

  Citation: 93

  Authors: Shilpa, Asif, Ashish

• Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants

  Citation: 93

  Authors: Hong, Victor R.

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